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Our company provides IT system help desk, maintenance and support services with 99.99% uptime SLA guarantee 24/7/365. All reported problems are attended to immediately, with response time reduced to the minimum.
Errors and incidents can be reported by phone or e-mail. Each error notification is registered in our project management system and assigned with an individual number. Clients can request for detailed statistics on errors and incidents reported in relation to the maintenance of their custom software.
Our offer includes:
- Maintenance of full hardware infrastructure
- Network maintenance (including hardware)
- System maintenance
- Mobile application maintenance
We provide our Clients with new software features and updates to fit their ever-evolving needs. Thanks to cyclical inspections we keep our Clients up to date with the technical condition of the hardware, and we are able to schedule indispensable maintenance works more accurately.
Moreover, regular meetings with Clients, as well as reports on performed activities guarantee maximum transparency and continuity of cooperation.
NVT provides A to Z, comprehensive IT services: from analysis, development, testing and implementation to stabilizing phase, hardware purchase and hardware installation.